Employee development is a strategic tool for an organization’s continuing growth, productivity, and ability to retain valuable employees. Enhancing your technical job competency by adding Professional Development skills can mean the difference between success and failure as an employee and as an organization. Psygistics has a team of experienced facilitators who are experts in performance improvement for individuals and organizations. Our dynamic consultants bring decades of knowledge in helping employees reach their maximum potential in the workplace from their experiences gained from high level positions held in various premier organizations.

Conflict Resolution
Conflicts are an inevitable part of life but students can learn to handle conflict effectively and to recognize the beneficial aspects of conflict. This intensive 1-day course is designed to help employees, managers and organizations prepare for the conflict that is ever present in the workplace. Learn how to handle every difficult situation with poise and confidence and to respond to ensure a positive resolution. Discover how to keep unmanaged conflicts, disagreements and out-of-control emotions from harming important working relationships.

Negotiation
Come learn the fine art of negotiating. In this dynamic class, students will learn best practices for gathering information about the other party, formulating a plan for agreement, and mastering the process of conducting a successful negotiation. Topics covered include using effective communication and questioning techniques, handling different types of negotiating styles, and developing skills for handling challenging negotiations.

Business Writing
Writing effectively is a critical business skill that contributes to success on the job. Effective Business Writing is a four-module program that guides you through practical techniques to efficiently produce clear, well-organized, and professional email, memos, letters, and reports. Numerous exercises provide hands-on practice.

Communication
To be successful in the workplace, one must be able to effectively communicate and cooperate with clients and co-workers. This course is designed to help managers, supervisors, and team members communicate effectively. By learning different communication styles, and the significance of building rapport and credibility, students will improve their working relationships.

Team Building
Teams are everywhere in the workplace today. For a team to achieve high performance, managers need to effectively guide their teams through the stages of team development, while team members need to participate effectively on the team. In addition to discussing theory, this course focuses on practical application of theory and tools and techniques that students can apply to improve their teams. We realize how hard it is to find competent help. Our goal is to assist you in finding the best people to support your organization. In order to accomplish this we use top of the line candidate screening tools. Furthermore, we employ the “classic” evaluation easements as a part of our service offerings.

First View™
FirstView™ is the first 6th Generation pre-employment personality instrument with an optional cognitive section. The assessment requires 15 minutes to administer and reports are available immediately. FirstView is a great solution to screen large candidate groups for 15 entry level positions in retail sales, hospitality, persuasive sales, administrative positions, drivers, IT positions, telemarketing, customer service, drivers, health care and more. The assessment measures competencies as Rules, Extroversion, Assertiveness, Teaming, Sensitivity, Organization, Cogntive Abilities and Social Desirability.

Total View™
TotalView ™ is a proven assessment for hiring, promoting, coaching and team building. The TotalView Assessment identifies key or benchmark traits where an individual may not align with the job. TotalView provides an objective comparison of the individual with a psychometrically sound standard of high performance. TotalView fits the Whole Person Approach criteria for employee assessment, recommended by the U.S. Department of Labor. TotalView™ is a management tool used in the selection, coaching and development of employees. The premise behind the assessment is that a person’s resume only reveals about 10% of the individual; the remaining 90% (mental ability, motivation, interests and personality) is difficult to perceive. The TotalView ™ assessment uncovers this 90% by evaluating three main areas: General Abilities, Interests and Motivations and Personality Traits.

TOTAL-APS
Total-APS is a creative value applicant processing system that enables employers to use customizable and scorable filtering questions, screening and selection assessments and scorable interview questions for candidate recruitment. Total-APS can be used by any size business, HR departments or hiring managers can:

• collect resumes in a scorable format
• screen candidates with customized filter questions
• assess candidates with up to three personality tests
• provide recommended interview questions
• provide reports and information to assist in making the final selection decision
• ALL of the above is so desired

SELECT© Associate System
This is a pre-employment screening tool used to identify work-related behaviors such as: Positive Service Attitude, Accountability, Frustration Tolerance, Acceptance of Diversity, Multi-tasking and others. A Validity Check and Integrity Index have been incorporated to the assessment. A customized report includes a step by step interview guide including recommended interview questions.

Myers-Briggs®
One of the most widely used personality inventory in the world; the MBTI® instrument provides a picture of a person’s personality type. The MBTI® instrument determines preferences on four dimensions:

• Extraversion–Introversion : describes where people prefer to focus their attention and get their energy—from the outer world of people and activity or their inner world of ideas and experiences
• Sensing–Intuition : describes how people prefer to take in information—focused on what is real and actual or on patterns and meanings in data
• Thinking–Feeling : describes how people prefer to make decisions—based on logical analysis or guided by concern for their impact on others
• Judging- Perceiving: describes how people prefer to deal with the outer world—in a planned orderly way, or in a flexible spontaneous way

Combinations of these preferences result in 16 distinct personality types. Understanding unique to each personality types can provide insight on how people communicate and interact with others. The MBTI® instrument has a wide range of applications that promote personal and professional growth and development. These applications include executive development, leadership & coaching, organizational development, team development, career management, conflict resolution, retention, culture and diversity, and working relationships.

DISC®
Another widely used assessment is the DISC® profile. DISC is the language of how we act, or put another way, our behavior. A person’s behavior is essentially who they are. The model uses four dimensions and analyzes their behavioral style. The four areas are:

How We Approach Problems (D)
How We Influences and Interact with People (I)
How We React and Respond to Pace (S)
How We Follow Procedures Set by other people (C)
This class is designed to help individuals and management achieve a better understanding of this person’s behavioral style. It will provide helpful insight into the individual’s behavioral strengths as well as areas in need of possible improvement. The results can also be used to develop strategies and methods to help individuals increase their personal flexibility in working with clients, managers, peers, and staff.

Business Values and Motivators
Business values and motivators determine the “why” of human behavior. For managers, Business Values and Motivators answer the nagging question – How can I motivate my employees? For employees and individuals looking to re-energize their careers, the Business Values and Motivators report provides the insight needed to help people understand what they value and why they tend to value certain viewpoints positively and judge others negatively. What attitudes do your employees bring to your workplace? What attitudes are necessary to do their job well . By understanding what drives behaviors, individuals can select jobs and work environments that satisfy them and employers/managers can provide incentives and create corporate cultures that ‘self-motivate’.

Counter Productive Behavior Index ™

One of the most cost-effective pre-employment screening tool to identify high-risk and disruptive work-related attitudes and behaviors. The topics include: Dependability, Honesty, Substance Abuse, Computer Abuse, Workplace Aggression and Sexual Harassment.